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Grievance Procedure for Continuing Education Programs of the American Psychiatric Association

American Psychiatric Association is fully committed to conducting all CE Continuing Education activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists and additionally in compliance with American Board of Social Workers. The American Psychiatric Association written grievance policy guides its response in a timely and ethical manner to complaints.

American Psychiatric Association will comply with responsibilities to be non-discriminatory. The monitoring and assessment of compliance with these standards will be the responsibility of the Director of Continuing Education in consultation with the Director of Education.

The American Psychiatric Association strives for fair treatment for all participants in a Continuing Education program.

Should there be an issue that comes to the attention of American Psychiatric Association which requires intervention and/or action, this procedural description serves as a template for handling such grievances.

When a participant, either orally or in written format, files a grievance and expects action on a complaint, the following actions will be taken.

  1. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. American Psychiatric Association will review and resolve appropriately.
  2. If the grievance concerns content, level of presentation, or logistical or technical problems, the individual filing the grievance will be asked to put his/her comments in written format. American Psychiatric Association will review and resolve appropriately.
  3. If the grievance concerns the American Psychiatric Association CE program, in a specific regard, the individual filing the grievance will be asked to put his/her comments in written format. American Psychiatric Association will review and the Director of Continuing Medical Education with the Director of Education will provide appropriate arbitration.
  4. Refunds will be managed in compliance with the policy associated with the specific activity.

Participants may contact American Psychiatric Association customer service by phone at 202-559-3900. Participants may receive technical assistance for courses delivered online at [email protected]. Participants may contact the APA Department of Continuing Medical Education regarding education content, credit, or other matters of concern at [email protected]. The social work consultant to the CE Program for SMI Advisor activities , Sherin Kahn, LCSW will be involved in all grievance resolutions for social workers.

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