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Learning Center Refund Policy

Thank you for purchasing courses through the American Psychiatric Association's (APA) Learning Center or SMI Adviser Learning Portal. We seek to provide our learners with a rewarding learning experience, whether it is live steaming or self-paced training. As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you purchase a course, you are agreeing to our Privacy Policy, Terms of Use, and Refund Policy.

Our refund policy is as follows:

A refund request must be submitted to the APA within 7 days of purchase of the course. Courses are eligible for a full refund if requested within 7 days of purchase, providing that the participant does not meet any of the below criteria.

A refund request will not be honored if the participant:

  • Claimed credit,
  • Engaged in 50% or more of the activity, or
  • Requests a refund beyond 7 days of purchasing the course.

Exchanges:

Requests to exchange a course will not be granted. Customers will need to purchase the correct course at the applicable registration price.

How to submit a refund request:

Refund requests must be submitted in writing to APA's Customer Service at [email protected], or by phone at 888-35-PSYCH or 888-357-7924 (callers outside of the U.S. and Canada: 202-559-3900).

For additional information, contact APA customer service at:
Phone: 888-35-PSYCH or 888-357-7924
Phone (callers outside of the U.S. and Canada): 202-559-3900
Email: [email protected]

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